Meet OMA - The Operational Monitoring Architecture

Your Business & Technology Monitored By One Team on One Platform

We are a premier monitoring service organization giving you visibility and decision making power over your technology landscape with our world class operational service team, processes and monitoring toolset.

Putting IT monitoring on the Spot

“By the time we had to transition to virtual meetings, it was easy because we’d put that technology in place long before the pandemic,” he says. “So, we could start our days off with team calls, cameras on, evaluate who’s smiling and who’s not, and assess their emotional state before doing anything else.”

The Only Monitoring Solution You Will Ever Need

Premium Operational Support

Sourcing builds and runs operational monitoring capabilities for your business. We cover the technical and process landscape so you know that your technology and your business are available to your customers.

Mobile & Desktop Apps

Our integrations allow us to synthetically monitor the performance of your applications and processes whether they are mobile or desktop based. This powerful capability allows you insight into your customers experience with your business processes.

20+ Years Experience

Sourcing's operational team is solely focused on building and fulfilling your monitoring outcome requirements. Our team consists of experts from across the monitoring field including analysts, monitoring engineers and P1 call center experts. This is all we do and we've done it for over two decades.

Detailed Metrics

With more than 100 billion data points collected each month at constant 2 minute interval you will be able to instant visualize your data across all your technology with a minimum of one years retention.

Over 45 API Integrations

Our platform includes integrations for hundreds of technologies and technology vendors built, managed and curated over to decades providing you only what you need to meet the outcomes you define. Our integrations are continually expanding and customizable when you have bespoke software within your environment.

24 hr Live Charts

Sourcing will build bespoke, purposeful dashboards and BI reports for your technology and business requirements allowing you make better decisions with clear valuable data.

See How It Works

Meeting to understand your current environment is always our starting point. In order to achieve value from monitoring implementations there must be a value proposition for you, the client as well as an in depth understanding of what problem you trying to solve, or requirement you would like to fulfil.

Our dynamic sales team will assist in unpacking your requirements and scoping a fit for purpose monitoring solution that will add value to your environment.

We Can Monitor Your

Our platform includes integrations for hundreds of technologies and technology vendors built, managed and curated over to decades providing you only what you need to meet the outcomes you define. Our integrations are continually expanding and customizable when you have bespoke software within your environment.
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Our Approach

Our approach to effective monitoring implementations is to understand your specific requirements or problems you need to solve and then implement a fully managed monitoring solution that encompasses those needs and results in sensible and valuable monitoring outputs.

Discover

Our Sales team consisting of process and technical individuals will help unpack our customers monitoring requirements, determine the critical success factors and ensure the solution we put forward consists of purpose built monitoring schemas that lead to powerful monitoring as a service solution experienced by you.

Deploy

As a result of the discovery process, Sourcing presents and agrees the determined Scope of Work which forms the template for the deployment process. This is closely managed by the Deployment team in close quarters with the Sales team to ensure a consistent and coherent monitoring deployment experienced.

Run

Running a monitoring solution and determining the priority, nature and impact of each data point is where the value in monitoring is determined. Our entire focus as an organisation is based on the discipline of running the best possible monitoring solution for our customers. Monitoring in our world is a way of life.

Review

If customers are to experience first class monitoring, the continual review processes driven internally by our automated technology as well as the Operations department ensures your monitored environment matures and consistently adds value to those consuming our fit for purpose outputs.

Our Service Impact

Experiencing the benefit of our service based offerings establishes a mature monitored environment which has immense impact on key areas that Information Technology stakeholders are responsible for in supporting their respective organisations.
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Noise Kills Monitoring Systems

Using our own technology and the tried and tested processes we continually reduce monitoring noise and have on average reduced excess monitoring noise by 90% when compared against our competitors tools.

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Increase Visibility

Sourcing’s Service Delivery Team delivers data you can use, increasing visibility across all your on-prem, cloud or distributed systems brings potential failures and performance issues rapidly to the fore increasing uptime across your business.

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Customer Experience Insights

Understanding key customer metrics and sensibly making that information available to key stakeholders is extremely powerful. Knowing where there is customer impact and with what severity is a key competence. Gain measurement and visibility across what matters.

The OMA

Sourcing’s OMA is a tool box and platform designed for implementing and running monitoring systems across multiple technology verticals. This allows you to see all your Network, Server and Cloud infrastructure, Applications in single portal with views custom built for your stakeholders. Combining powerful infrastructure monitoring with custom synthetic and targeted instrumentation allows you to elevate the value of all your monitoring data.
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Client testimonials

We are extremely proud of the service we provide and stand by every solution we deliver. Read our testimonials from our happy customers.
“We know there’s someone who’s got our back 24/7, and when we deploy new services, we wake up in the morning with the confidence that, unless we hear otherwise, everything in the architecture is up and running.”

Phil Benoit

Chief Technology Officer - Spot Money

“Within just two or three months, most of our IT estate was being monitored — Sourcing even customised the probes to monitor our custom applications.”

Russell Stather

Group CTO - Ignition Group

“In partnership with the monitoring services company Sourcing, we’ve been able to improve KFC’s South African digital sales and fulfilment platform availability from 80% to 95%,”

Crem Govender

Senior Digital & Technology Manager - KFC

“Trust has existed between our two organisations from the outset, and they have now integrated with TymeBank to such a degree that we consider Sourcing to be our monitoring capability, rather than a supplier or partner. They are part of our business and fully involved in operations.”

Bruce Pavely

Chief Technology Officer - Tyme Bank

Ready To Supercharge Your Monitoring Experience?

We deliver and run Enterprise Class monitoring solutions using our proprietary tool set, wealth of experience and operational processes enabling our customers to consume data outputs and leverage monitoring systems to much greater effect throughout their businesses. Click the button below to take advantage of our 30 minute demo walkthrough.

Sourcing in the media

Read more about our latest news posts and be informed

Putting IT monitoring on the Spot

“By the time we had to transition to virtual meetings, it was easy because we’d put that technology in place long before the pandemic,” he says. “So, we could start our days off with team calls, cameras on, evaluate who’s smiling and who’s not, and assess their emotional state before doing anything else.”

People: IT monitoring’s strongest foundation

Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA Whether it’s responding to a late-night crisis, delivering effective monitoring to a client and building […]

Ignition fires up better IT monitoring for less

Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA Arguably one of South Africa’s best success stories when it comes to business growth, and […]