“By the time we had to transition to virtual meetings, it was easy because we’d put that technology in place long before the pandemic,” he says. “So, we could start our days off with team calls, cameras on, evaluate who’s smiling and who’s not, and assess their emotional state before doing anything else.”
Read more
Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA Whether it’s responding to a late-night crisis, delivering effective monitoring to a client and building […]
Read more
Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA Arguably one of South Africa’s best success stories when it comes to business growth, and […]
Read more
Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA Many of today’s business processes are externalised to a company’s customers through IT systems. Failures […]
Read more
Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA In the digital world, you have one chance to impress the consumer. That’s why the […]
Read more
Read time 3min 50sec Insights from challenger TymeBank and monitoring service provider, Sourcing. As the country’s first fully digital bank, TymeBank’s entire customer experience hinges on an […]
Read more
Read time 4min 40sec Kenneth Dolbey, New Business Development, Sourcing EMEA The sudden shift to remote working has had a massive impact on all companies and almost […]
Read more
Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA In the modern, digital organisation, monitoring, collaboration and automation are three essential elements required […]
Read more
Read time 3min 50sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA The world’s gone digital and there’s a fundamental need for companies to change the way […]
Read more
Read time 4min 40sec Posted by: Kenneth Dolbey, New Business Development, Sourcing EMEA The sudden shift to remote working has had a massive impact on all companies […]
Read more
Recent Comments